SHIPPING & DELIVERY
Customer service is available Monday through Friday from 1030AM to 530PM Eastern Time by e-mailing email@example.com
We do not ship on weekends and federal holidays. If you have requested 2 Day Air or Overnight service, we must receive your order no later than 12pm EST to be shipped the same day. Please note that packages will not be delivered over the weekend. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.
Pre-Orders & Back-Orders
For back ordered or pre-ordered items, payment in full is required to secure your item, funds are transferred in full as soon as your transaction is processed. We will send you an email confirming your order after the transaction has processed, along with an estimated delivery time for your order. In the event that shipping dates change, we will do everything we can to keep you informed.
Tracking Your Shipment
When your order has shipped, we will send you a confirmation email that includes your tracking number so that you can follow the progress of your shipment.
Methods of Payment
We gladly accept Visa, Mastercard, and American Express credit cards as well as PayPal. Unfortunately, we cannot accept cash, checks or money orders at this time. As required by law, sales tax of 8.875% will be added to all applicable orders shipped within the state of New York.
If your shipment is refused and returned to us unopened for any reason, your credit card will be refunded less shipping costs. Should you have an exchange that requires multiple shipments, the appropriate shipping and handling fees will be charged to the credit card used to pay for the order, unless you instruct us to use a different one.
Complimentary Fedex Ground
Orders shipped standard delivery will arrive via Fedex ground. Delivery times vary based on location, but should arrive within 5 to 7 business days. Please allow up to 2 days for order processing. All domestic orders qualify for complimentary Fedex Ground shipping.
Fedex Overnight Air
Overnight orders placed by 12PM Eastern Time Monday through Friday will ship out the same business day. Orders placed after that time will be shipped on the next business day; pending credit card authorization and verification. Please note, at this time Saturday delivery is not available.
At this time we do not offer delivery to PO boxes, APO/FPO or US Territories
Fedex International Ground
Orders shipped standard delivery will arrive via Fedex International Ground. Delivery times vary based on location, but should arrive within 6 to 12 business days. Please allow up to 2 days for order processing. The customer is responsible for all customs fees, including taxes, brokerage fees and any other fees determined at the border prior to delivery. The carrier service will collect these charges at the time of delivery.
Fedex International Express
Orders shipped via Fedex International Express will arrive in approximately 5 business days (allow an extra day for some rural locations). The customer is responsible for all customs fees, including taxes, brokerage fees and any other fees determined at the border prior to delivery. The carrier service will collect these charges at the time of delivery.
RETURNS & EXCHANGES
All sales are final.
Please e-mail us at firstname.lastname@example.org with any questions.